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Google Security and Product Safety
Google's Security Philosophy
As a provider of software, services and monetization for users, advertisers
and publishers on the Internet, we feel a responsibility to protect your
privacy and security. We recognize that secure products are instrumental
in maintaining the trust you place in us and strive to create innovative
products that both serve your needs and operate in your best interest.
We've learned that when security is done right, it's done best as a community,
and this includes everybody: the people who use Google services (thank
you all!), the software developers who make our applications, and the external
security enthusiasts who keep us on our toes. These combined efforts go
a long way in making the Internet more safe and secure.
Reporting Security Issues
If you are a Google user and have a security issue to report regarding
your personal Google account, please visit our
contact page. This includes password problems, login issues, spam reports,
suspected fraud and account abuse issues.
If you have discovered a vulnerability in a Google product or have a security
incident to report, please email security@google.com.
Please include a detailed summary of the issue including the name of the
product (e.g., Gmail) and the nature of the issue you believe you've discovered.
Be sure to include an email address where we can reach you in case we need
more information.
This process of notifying a vendor before publicly releasing information
is an industry-standard best practice known as responsible disclosure. Responsible
disclosure is important to the ecology of the Internet. It allows companies
like Google to keep users safe by fixing vulnerabilities and resolving
security concerns before they are brought to the attention of the bad guys.
We strongly encourage anyone who is interested in researching and reporting
security issues to observe the simple courtesies and protocols of responsible
disclosure.
Working together helps make the online experience safer for everyone.
Google takes security issues very seriously and will respond swiftly to
fix verifiable security issues. Some of our products are complex and take
time to update. When properly notified of legitimate issues, we'll do our
best to acknowledge your emailed report, assign resources to investigate
the issue, and fix potential problems as quickly as possible.
Google Thanks You
People and organizations with an interest in security issues have made
a tremendous contribution to the quality of the online experience. We
are grateful for the responsible disclosure of security vulnerabilities
in our software. On behalf of our millions of users, would like to thank
the following individuals and organizations for going out of their way
to improve the Google experience for everyone:
- Alex Shipp, Messagelabs
- Bryan Jeffries
- Castlecops
- H D Moore
- Jeremiah Grossman
- Johannes Fahrenkrug
- Martin Straka
- Team Cymru
- Yahoo! Paranoids
- Wayne Porter & Chris Boyd, FaceTime Communications
- Alex Eckelberry, Sunbelt Software
- Richard Forand
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